FAQs

What scale are your products?

All our products are 1:12 scale (1") EXCEPT those in specific categories for other scales.  These categories (Playscale or 1:6, 1:16th (or 3/4 scale) and 1:24 (1/2" scale) can be found towards the bottom of the left-hand side.  Click on a main heading, and sub-cateories will open up (you may need to scroll down the page again to see these).  Click on any of these and you will see full details of the items in that category.  We do not carry a large range of items in these scales, but many of our regular 1:12 furniture can be made in other scales also, so please contact us with your requirements.

How do I find what I'm looking for?

Look for the general category on the left hand side of the website.  When you click on a main category, it will open up a drop down menu of sub-categories, again on the left side of the website.  Click on any category for details of products. You may need to scroll down the page again to see the sub-categories.

How do I know how much shipping will cost if I make an order?

Add any items you are interested in to the shopping cart.  You will then be able to choose a shipping method, and it will show the cost of shipping those items.  If you add or remove items, the shipping cost may change.  If you do not wish to proceed at this point, you can simply empty your shopping cart. You will not have been charged anything.

How can I get prices in my currency?

We have a range of currency options. These are shown on the top right hand side of the website.  Choose USD, EUR, AUD, or CAD and all prices will then be shown in that currency.

Do you ship to my country?

We ship to almost every country in the world, including, Australia, Brazil, Canada, Europe, Hong Kong, Malaysia, Mexico, New Zealand, Russia, South Africa and the USA.  We strongly advise using Airsure/Signed for some destinations (if you are in doubt, please contact us using the contact button at the top of the website).

How long will my parcel take to arrive

For the UK, we use 1st class mail which usually arrives in 1/2 days.  For other destinations, times may vary.  The average is approximately 1 week, though some parcels arrive in 2/3 days, and others occasionally take 3/4 weeks.  It is VERY RARE for parcels to get lost.  For higher value parcels, we recommend Airsure/Signed for, which is usually quicker than regular airmail and is tracked and/or requires a signature on delivery. If you need something urgently, we can send by Special Delivery in the UK, and for other countries, we can send by DHL or UPS, but this is considerably more expensive.  Some playscale orders (such as bespoke kitchens), because of their size, can only be sent by DHL, but we would inform you of this at the time of ordering, and give an estimate of cost.