Help and Support

Payment methods

We accept payment via Paypal or secure Card payment link (Cardsave).  You may also pay by personal cheque drawn on a UK bank, or by UK postal order (goods will be dispatched once the cheque/PO has cleared).   Or you may contact us by telephone to pay by credit card (Visa or Mastercard) between the hours of 10 am and 10pm UK time.   Please do NOT send us your card details by email.  Additionally we accept BACS payments from UK clients.  Please note that if you wish to make a bank transfer from another country, this MUST be in pounds sterling (UK Pounds, GBP).  Your goods will be dispatched when the payment has credited to our account. 


Shipping information

We no longer ship daily, but two/three times a week.  If your parcel is urgent, please inform us at the time of ordering.

Shipping is calculated at checkout and is based on weight. Should the calculated shipping charge prove considerably more than the actual cost once the goods have been packed and allowing for the cost of packaging (we re-use packaging wherever possible) we undertake to issue you a refund of the excess charges. Note, should the actual cost be higher, we absorb these costs. 

For overseas customers:

We ship using standard airmail for sending orders to our overseas customers. For greater security, please select International Signed For/Airsure, which is a tracked service.  

For UK customers:

We use either Royal Mail 1st class or the Hermes courier service, depending upon the size and weight of the package. Royal Mail 1st class should arrive the next day while the Hermes service takes 2-3 days.    This change has come about due to the alterations in the pricing structure of Royal Mail, which mean that many relatively small parcels cost substantially more to send by Royal Mail, and therefore to keep costs down we use the courier service instead.  Please note that we do not ship every day, but aim to do so two/three times a week. If your parcel is urgent, please let us know at the time of ordering.  

We also offer the Special Delivery option – this guarantees Next Day delivery, however, it may not be posted on the day of ordering.  We will advise you if this is the case when you place your order.  

The small items discount – see below – will still apply.

For custom-built items, please allow up to 1 month for delivery.  We always aim to deliver before that, but in any case, we will always inform you of any delays.  

Wherever possible we will send small items by Large Letter post, in which case you will receive a partial refund on the shipping charges. 

Returns policy

If you are unhappy with any of our products, please return the item in its original packaging, and we will happily refund the cost of the item.

Please note this does not apply to bespoke items that we have made to order, unless we have made an error (for example, if you had asked for something 3" long, and it was too large and would not fit where you had intended, we would replace the item free of charge.  If however you have given us the wrong dimensions, we regret that we cannot guarantee a refund, but will do our best to replace the item at minimum cost to you)

It is quite clearly stated on every page of our website that our items are scale miniatures, therefore if you order items thinking that they are full-sized and not miniatures, you may return the item, but we reserve the right to charge an administrative fee which will be deducted from the refund. 

Terms and Conditions

Please refer to our Terms and Conditions .

Privacy

Please refer to our Privacy page.